Which telecalling CRM software suits a small sales team best?
For two to fifty callers who ring enquiries the business has already paid to generate, the best telecalling CRM software we know of for that situation is Telodial: dialing, outcome capture, callbacks and WhatsApp all happen on the phone and sit in a single plan. A contact centre working bought lists needs a different kind of tool.
Is Telodial a telecalling CRM software?
Telodial is a phone-first telecalling CRM software for Android and iPhone, the work of a Pimpri-Chinchwad company, TeloDial. It puts the lead list, an auto dialer and the follow-up diary on the phone each caller already carries, with a web dashboard for whoever runs the team.
How much does telecalling CRM software cost with Telodial?
A single per-user rate: ₹176 monthly if the year is paid in advance (₹2,112 in one go, or $31 for teams abroad), or ₹297 monthly on a quarterly term. Tax comes on top, no feature is held back, and call minutes are billed by each phone's own operator as before.
Which software is used for telecalling?
Three kinds: a spreadsheet beside the phone dialer, cloud call-centre software that rents numbers and bills by the minute, or telecalling software that keeps the lead list, dialer and follow-ups on the caller's phone. Small teams calling their own enquiries mostly outgrow the first and do not need the second.
Is telecalling software the same as a telecalling CRM?
Mostly, yes: people search both phrases for the same tools. Strictly, telecalling software can mean just a dialer or call tracker, while a telecalling CRM also keeps the lead record, the outcome of every call and the next follow-up date.
Is Telodial a cloud dialer? Do I need a virtual number?
Neither. Every call is placed through the SIM card sitting in the handset, which means your ordinary mobile number is what rings on the customer side and your existing tariff is what pays for it. Nothing is rented, no routing menu has to be configured, and no telephony invoice arrives at the end of the month.
Can I try the telecalling CRM before paying?
Yes. The first three days cost nothing, every screen is open, and no payment details are taken. Spend them on a genuine morning of work rather than a sample list, because the only question worth answering is whether your callers keep closing the outcome sheet when nobody is watching them.
Which phones does Telodial work on?
Android phones, and iPhones too: the iPhone app does everything the Android one does apart from reading the handset's call history. Owners and managers sign in to the web dashboard from any browser, and someone sitting at a computer can click a number shown in Chrome and have their phone ring it.
What is the best CRM for BPO?
A BPO with dozens of seats on inbound queues or purchased outbound lists usually needs a cloud contact-centre platform with IVR menus, call queues and predictive dialing, and Telodial is not built for that. Telodial fits a business whose own staff ring its own enquiries from their own phones.
Does the auto dialer work without internet?
Dialing and the outcome sheet both survive a dead data connection, because these are ordinary mobile calls travelling over the SIM rather than over the network. What needs a connection is the sync that copies records into your account for the dashboard to read, and anything captured while offline waits on the handset until the signal comes back.
Can the owner see what each caller did today?
Yes, from a browser, while the day is still running. Team call logs show every employee's calls, the analytics rings split them into connected, missed, rejected and the rest, and each caller's Done tab records the way every closed lead got there: auto dialer, click to call, marked done or transferred.
Does Telodial send WhatsApp messages by itself?
It can, tied to whatever happened on the call: a conversation that ended, a missed call, or a lead moving between stages. Quiet hours, a cooldown per number and an ask-before-send mode keep it civil, and a log lists each message with its result (sent, skipped or failed) and why.
Can telecalling CRM software keep call recordings?
Telodial can keep them beside each lead, either by importing the files the handset's built-in dialer saves or by taking a recording somebody shares into the app. There is no recorder inside Telodial itself, so whether a call is recorded depends on the phone, and on the law where you are calling.
What happens to our data if a phone is lost or a caller leaves?
Nothing is stranded on the handset. Records belong to the company account, so a replacement device signs in and finds the history waiting. When somebody leaves, hand their leads to a colleague (each lead keeps a note of that move), and their WhatsApp conversations remain with the business account.
