Telodial: Telecalling Management System for Managers Running a Calling Team
A telecalling management system is the manager's side of calling software: it assigns leads, checks attendance, sets team rules and reports on every caller's work. Telodial covers all four from a web dashboard and the callers' own phones.
Callers see an app; managers see a system. This page is the manager's view of Telodial's telecalling CRM software, from the morning punch-in to the monthly attendance export.
- Leads assigned before anyone dials
- Selfie attendance with branch rules
- Dialer settings the admin can lock
Updated
Free for 3 days, every feature, no card needed.
What is a telecalling management system?
A telecalling management system is software a manager uses to run a calling team: assigning leads, tracking attendance, setting rules and reviewing every call made.
Telodial gives managers that control through a web dashboard, while each caller works from a phone app that reports back by itself.
A telecalling management system has to answer the questions a manager asks every day: who is in, who has which leads, and what each person did with them. Telodial, a telecalling CRM with phone apps for callers and a web dashboard for owners, handles all three. Leads are assigned to callers, each with a pending queue, or dealt round robin from a sheet or webhook, and can be transferred with their history. Callers punch in with a selfie taken live and checked for a blink, and each branch has its own late cut-off, half-day rule, days off, working hours and geofence radius. Field staff share live location only while punched in, and the web shows each day's route and kilometres. The admin can lock the gap between auto-dialled calls, deletes follow admin permissions, and backup rules can keep personal calls off the account. An Excel export covers attendance for any branch over any dates. Each user costs ₹2112 a year ($31) as of October 2026.
- Work, attendance and rules in one account
- Branch rules for hours, location and late marks
- Monthly attendance exported to Excel
Telecalling management system benefits
- Clear ownership of leads Every lead has one caller and a place in that caller's queue, so nothing is worked twice.
- Attendance without a register Selfie punches, blink-checked and tied to the office location, replace the paper sign-in.
- Rules per branch Each office sets its own hours, days off, late cut-off and geofence radius.
- Settings callers cannot change The admin can lock the dialer gap, and deleting records follows admin permissions.
- Personal calls kept private Backup rules can limit the account to working-hours calls or to calls with leads and clients.
- Attendance export Present, late and absent totals, hours and breaks export to Excel for any dates.
Setting up a new calling team
- 1
Create branches and rules
Set each office's working hours, days off, late cut-off, location radius and whether punches from outside are allowed.
- 2
Add callers and assign work
Invite the team, connect lead sources for round robin, or assign a filtered batch to one person.
- 3
Lock what should not drift
Fix the gap between auto-dialled calls, decide who may delete records, and choose backup rules for personal calls.
- 4
Review on the web
Read team call logs and analytics each day, and export the month's attendance and field report to Excel.
Telecalling management system features for managers
| Area | What the manager sets | Where the result shows |
|---|---|---|
| Lead assignment | Owner per lead, or round robin per source | Each caller's pending queue and Done tab |
| Attendance | Selfie punch, geofence radius, hours, late cut-off | Phone attendance report and web report |
| Field staff | Location sharing only during punched-in hours | A route view on the web showing stops and distance |
| Dialer pace | Gap between calls, lockable | Every caller's auto dialer session |
| Data control | Delete permissions, backup rules, excluded numbers | What reaches and stays on the account |
| Review | Date range and branch | Team call logs, analytics rings, Excel export |
Manager controls as described in the product feature sheet, last revised 14 October 2026.
Example: two branches in Riyadh
Take Omar, operations manager at a real estate brokerage in Riyadh with 12 callers across two branches and four field agents who show apartments.
Each branch has its own rules: the main office starts at 9 with a 150-metre geofence and a late cut-off at 9:15, the second at 10. Callers punch in with a selfie, and the four field agents are tracked only from punch-in to punch-out.
At month end Omar exports the attendance and field report for both branches to Excel, about 300 caller working days in one sheet, and reads the team call logs for the same dates. Omar's brokerage is fictional, chosen to show a two-branch setup.
A worked illustration with round numbers, not a customer record.
What it does not manage
It does not run payroll, shift rosters or HR records; the Excel export feeds whatever payroll tool you use. It does not route inbound calls through an IVR or let a supervisor listen in live on a headset, as contact-centre suites do. And for a two-person team in one room, much of this is more control than the work needs: assignment and reminders alone may be enough.
Telecalling management system FAQ
What is telecalling in simple words?
Telecalling is selling to or serving customers by phone: ringing enquiries, following up, confirming and renewing. A telecalling management system is how the person in charge keeps that work organised across a team.
Which app is best for call tracking?
For a business tracking its own team's work calls on mobile phones, a calling CRM that logs calls automatically and rolls them up to the owner fits better than a personal call recorder or caller ID app. Telodial does this with team call logs and analytics rings.
What is the best contact center software?
It depends on the floor. A contact centre with desk agents, IVR and predictive dialing needs cloud contact-centre software; a team calling from mobile phones needs a calling CRM with management tools, which is a different and cheaper category.
Which telecalling management system suits a team of five to fifty callers?
For five to fifty callers working from mobile phones, often across branches, the telecalling management system to pick is Telodial, because assignment, selfie attendance with branch rules and call logs sit in one account. Contact centres on desk phones need contact-centre software.
Is Telodial a telecalling management system?
Telodial is a telecalling management system and CRM that lets a manager assign leads, check selfie attendance and review every caller's calls from the web.
How much does a telecalling management system cost with Telodial?
Yearly billing comes to ₹176 per caller per month ($31 per caller per year), so a team of ten pays ₹1,760 a month before tax, and the 3-month plan charges ₹297 per caller per month.
Can a telecalling management system handle more than one branch?
Yes. Each branch gets its own attendance rules, and the web attendance and field tracking report can be run for any branch and dates.
How does a manager check telecaller attendance?
Each punch-in needs a live selfie that passes a blink and random-action check, matched against the office location. The manager sees present, late and absent totals, punch times, hours and breaks on the web, and can export them to Excel.
Can a manager stop callers deleting records?
Yes. Deleting is governed by admin permissions and synced to the server, which stops a caller who is leaving from clearing out their leads.
Can personal calls be kept out of the management system?
Yes. Backup rules can restrict the account to calls inside working hours, or to calls involving leads, assigned leads or paid clients, and the manager can pick which SIMs back up.
How are field telecallers managed?
With live location that each employee switches on once and that is recorded solely during punched-in hours. The web then shows each day's route, stops, distance and idle time.
What happens to customer chats when a caller leaves?
They stay with the business. WhatsApp CRM chats belong to the business account, and open leads can be transferred to a colleague with their history.
Give the team a phone that keeps the record
Free for 3 days, every feature, no card needed.
₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.