Telodial: Telecalling Dialer With Six Ways to Reach a Lead
A telecalling dialer is the part of a calling app that places each call, whether a caller taps a number or software rings a whole list. Telodial's dialer runs on the SIM in each phone, with WhatsApp as a second route.
Choosing how to dial matters more than dialing faster. This page compares the modes; for the CRM those calls feed, see Telodial's telecalling CRM software.
- Manual, tap, auto and WhatsApp dialing
- Redials for unanswered and dropped calls
- Click a number in Chrome to call
Updated
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What is a telecalling dialer?
A telecalling dialer is software that places a calling team's calls, by hand, from a lead record or automatically through a list, and logs each attempt.
Telodial's dialer does all three from each caller's SIM, and can ring a list through WhatsApp when customers pick that up sooner.
A telecalling dialer decides how each call starts, and the right mode depends on the list in front of the caller. Telodial, a telecalling CRM, supports each of them on the caller's own phone. The keypad searches leads and contacts as you type, and every lead card has a call button. The auto dialer works through a filtered list one number after another on the phone's SIM, with a ring limit and one to three automatic redials for numbers that do not answer, while calls cut by the network before ringing are placed again, up to twice. A second auto dialer rings the list over WhatsApp or WhatsApp Business, 20 calls a day by default, and asks whether to use the SIM or skip a lead who is not on WhatsApp. On a computer, a click on a number in Chrome sends it to the phone, which dials. Dual-SIM phones can keep business calls on one SIM. Pricing, October 2026: ₹2112 per user a year, or $31.
- Pick the mode by the list, not by habit
- Every attempt is logged, answered or not
- One call at a time per caller, never predictive
Telecalling dialer benefits
- Less time typing numbers Keypad search and one-tap calling from a lead remove the copy-and-dial step.
- More numbers reached Ring limits and automatic redials give unanswered leads a second and third chance.
- Dropped calls recovered If the network kills a call before it rings, the dialer places it again, up to twice.
- A second channel WhatsApp dialing reaches customers who ignore unknown SIM calls but answer WhatsApp.
- Desk-friendly calling Callers working on a laptop click a number in Chrome and their phone places the call.
Which dialing mode to use, and when
- 1
Keypad search for a single call
Typing part of a name or number brings up matching leads and contacts, so a one-off call starts from the right record.
- 2
Tap to call from a lead
Best when the caller is reading a lead record anyway, such as a follow-up due this afternoon.
- 3
Auto dialer for a list
Best for 50 or more numbers in one sitting: each call follows the previous one automatically, with redials for those who missed it.
- 4
WhatsApp dialing for hard-to-reach leads
Best for customers who screen unknown numbers. The daily limit starts at 20 and can be changed.
- 5
Click to call from Chrome
Best for callers who spend the day on a laptop, with the phone beside them doing the dialing.
- 6
Redial or conference when a call needs more
One number can be redialled with chosen tries and gap, and a second call can be merged into a conference when a manager must join.
Telecalling dialer modes compared
| Mode | How the call is placed | Best for |
|---|---|---|
| Keypad search | Caller types digits or a name and picks a match | One-off calls and returning a call |
| Tap from a lead card | One tap on the lead record | Follow-ups and reminders |
| Auto dialer on the SIM | Next number rings by itself after a set gap | Lists of 50 numbers or more |
| Auto dialer over WhatsApp | Rings through WhatsApp or WhatsApp Business, 20 a day by default | Leads who ignore unknown numbers |
| Click to call from Chrome | A click on the computer makes the phone dial | Callers working from a laptop |
| One-number redial | Retries one number with chosen tries and gap | A lead who must be reached today |
Dialing modes checked against the product feature sheet, 14 October 2026. Predictive and parallel dialing are not offered.
Example: three callers at a diagnostic lab in Dhaka
Take Nusrat, who supervises three callers at a diagnostic lab in Dhaka. Each morning they confirm about 150 home sample collections and ring back about 30 people asking when their reports will be ready.
The confirmations go through the auto dialer, about 50 per caller, with one redial after the list for anyone who did not answer. People asking about reports are rung from the keypad, which finds the patient by name in a few letters.
About 20 patients a day never answer a SIM call from a number they do not know, so the afternoon session dials those 20 over WhatsApp instead. Nusrat's lab is imagined for this page.
A worked illustration with round numbers, not a customer record.
When you need a different kind of dialer
If you need predictive dialing that rings several numbers per agent, an IVR to route inbound calls, or a desktop softphone that calls without a mobile, Telodial is the wrong dialer: every call runs on a phone, one at a time per caller, and the computer's role ends at passing a number to the phone. Teams calling thousands of cold numbers a day on rented lines are better served by a cloud contact-centre dialer.
Telecalling dialer FAQ
What does "phone dialer" mean?
A phone dialer is the app or keypad that places a call. On a business phone it usually means a dialer that also finds the customer record and logs the call, rather than just connecting a number.
What is the telecalling job?
A telecaller phones customers or leads for a business: new enquiries, follow-ups, reminders and renewals. The dialer is their main tool, so how fast and reliably it places calls shapes most of their day.
Can I make a free online call to a mobile phone in India?
App-to-app calls over the internet, such as WhatsApp calls, cost nothing beyond data, but they reach only people on that app. Calling an ordinary mobile number normally goes through a SIM plan. Telodial's WhatsApp dialer uses the first route for leads on WhatsApp and offers the SIM, or a skip, for those who are not.
Which telecalling dialer suits callers who dial from their own SIMs?
For callers on personal or company mobiles who want manual, auto and WhatsApp dialing in one place, the telecalling dialer to use is Telodial, because every mode logs to the same lead record. Teams needing predictive dialing on rented lines should look at cloud dialers.
Is Telodial a telecalling dialer?
Telodial is a telecalling dialer and CRM that places calls by keypad, from a lead, through the auto dialer or over WhatsApp, all on the caller's own phone.
How much does a telecalling dialer cost with Telodial?
The dialer is not sold separately. One seat covers it: ₹176 a month on yearly billing, which is ₹2112 or $31 a year, or ₹891 per quarter, before taxes.
Which dialing mode should a telecaller use?
Match it to the list. A long list of similar calls suits the auto dialer; follow-ups suit tapping from the lead; a lead who ignores unknown numbers suits WhatsApp dialing.
Can a telecalling dialer choose which SIM to call from?
Yes. A dual-SIM phone lets the caller choose the SIM call by call, or fix one SIM for all business calls, and the history names the right SIM on each call.
What does a telecalling dialer do when a call drops?
Telodial redials on its own when the network drops a call before it rings, up to two more times, and only then marks the lead unreached.
Can a telecalling dialer call international numbers?
Yes. Smart number handling formats international numbers for display and dialing, and imports handle country codes, so numbers saved in different formats still dial.
Can a manager join a call placed by the dialer?
Yes, as a conference. The caller adds a call to the manager and merges it with the customer, which helps in a hard negotiation.
Does a telecalling dialer work without mobile data?
SIM calls do, because they are ordinary voice calls. WhatsApp dialing and backing up the call history need data.
Give the team a phone that keeps the record
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