Telodial: Telecalling Software Solutions From First Import to Daily Support
Telecalling software solutions are complete packages for a calling business: the dialer and CRM, plus lead import, integrations, setup help and ongoing support. Telodial provides that package for teams calling from Android phones and iPhones.
Buying a solution is mostly about the first month: getting leads in, connecting what you already use, and knowing who to ask. The product itself is described on Telodial's telecalling CRM software page.
- Leads from Excel, Sheets, API or webhook
- Your WhatsApp API provider, connected
- Support on WhatsApp, basic or technical
Updated
Free for 3 days, every feature, no card needed.
What are telecalling software solutions?
Telecalling software solutions are calling systems sold with everything around them: data import, integrations, training and support, so a team can switch without losing leads.
Telodial's solution covers the import, the WhatsApp and CRM connections, video guides, an in-app Ask AI helper and support on WhatsApp.
Telecalling software solutions succeed or fail in the first month, when old leads, existing tools and new habits all have to fit. Telodial, a telecalling CRM available on Android and on iPhone, starts with data: Excel, CSV and JSON files import with columns mapped once and repeated numbers dropped, and a Google Sheet or REST API source is checked in the background, with each skipped row shown alongside its reason and test rows removable. Webhook and live sheet sources deal new leads round robin. For messaging, any WhatsApp Business API provider can be added under its own profile name, and approved templates sync with a live preview; call and CRM data can be pushed to another CRM through its API. Callers learn from a guided permission setup, searchable video lessons subtitled for every app language and an Ask AI assistant, while support runs on WhatsApp with a diagnostic log and support code. Per user, the price in October 2026 is ₹176 monthly on yearly terms ($31 a year).
- Judge the first month, not the feature list
- Imports show every skipped row and why
- Connections to your CRM and WhatsApp provider
Telecalling software solutions benefits
- Clean migration Imports drop duplicate numbers and list every skipped row with the exact reason.
- Live lead sources Google Sheets, REST API and webhook sources keep leads arriving without manual uploads.
- Existing tools kept Your WhatsApp API provider and your main CRM stay in place and connect to the calling app.
- Self-serve training Video guides with subtitles and an Ask AI helper answer most how-to questions inside the app.
- Support that can see the problem A diagnostic log and support code show support exactly what happened on a call.
The first week of a rollout
- 1
Import what you have
Upload the current lead files, map columns to built-in and custom fields once, and inspect valid and invalid rows before the team starts.
- 2
Connect live sources
Point website forms, ad leads and portal enquiries at a Google Sheet, REST API or webhook, with round robin across the callers.
- 3
Connect messaging and CRM
Add your WhatsApp Business API provider as a profile, sync approved templates, and push call data to the main CRM if you keep one.
- 4
Train and support
Callers follow the guided setup and video guides; problems go to support on WhatsApp with the diagnostic log attached.
What to ask a telecalling software vendor
| What to ask a vendor | Why it matters | Telodial's answer |
|---|---|---|
| How do old leads get in? | Lost or duplicated data sinks a rollout | Excel, CSV and JSON import, duplicates dropped |
| Can new leads flow in by themselves? | Manual uploads fall behind during the day | Google Sheets, REST API and webhook sources |
| Which WhatsApp provider is required? | Switching providers means new approvals | Any WhatsApp API provider, as named profiles |
| Can it feed our main CRM? | Other departments rely on it | Sends call and CRM records to another CRM's API |
| How do callers learn it? | Training time is lost calling time | Guided setup, video guides and Ask AI |
| What does support see? | Vague problem reports are slow to fix | A diagnostic log and support code from the app |
Each answer can be checked against the Telodial feature sheet of 14 October 2026.
Example: a home improvement firm in Birmingham
Take Rachel, sales manager at a home improvement firm in Birmingham with 15 callers. Her team had 8,000 old leads in spreadsheets, a website form, a WhatsApp Business API account and a CRM used by the surveyors.
In week one the spreadsheets were imported in an afternoon, and about 600 rows were skipped with reasons, mostly missing numbers. The website form went to a webhook dealing leads round robin across the 15. The existing WhatsApp provider was added as a profile, so approved templates kept working.
Call outcomes are pushed to the surveyors' CRM through its API, so nobody retypes them. Rachel's firm is a teaching example rather than a real account.
A worked illustration with round numbers, not a customer record.
When you need a different kind of solution
If you need a virtual number system with IVR, or predictive dialing for a large floor, Telodial is the wrong solution; it is a phone-based calling CRM sold per user. If you want a vendor to run your calling for you, that is an outsourcing contract, not software. And a company whose CRM has no API will have to keep call data in Telodial rather than push it across.
Telecalling software solutions FAQ
What is the best dialer solution for call centers?
For a centre of desk agents on headsets, a cloud dialer with IVR and predictive pacing. For a sales team calling its own leads from mobile phones, a SIM-based dialer joined to a CRM, which avoids minute charges and silent calls.
Is Zoho a CRM tool?
Yes. Zoho CRM is a general sales CRM. A phone team that uses it can add a calling app and send call data across to it via its API, which Telodial supports for third-party CRMs.
Which telecalling software solution suits a team moving off spreadsheets?
For a team of five to fifty moving from spreadsheets to proper calling software, the solution that makes the move easiest is Telodial, because imports show every skipped row and why, and live sheets keep feeding leads after the switch.
Is Telodial a complete telecalling software solution?
Telodial is a telecalling software solution that covers calling, the lead CRM, WhatsApp, attendance, imports and support for teams working on Android and iPhone.
How much does a telecalling software solution cost with Telodial?
Imports and integrations come with the per-user price: ₹176 monthly on an annual contract, $31 a year, or ₹297 monthly when billed every three months. Fifteen users on the yearly plan come to ₹2,640 a month before tax.
How long does it take to set up a telecalling software solution?
It depends mostly on your data. Importing files and connecting a sheet are a few steps each; the slow part is usually cleaning old lists, which the skipped-row reasons help with. The three-day trial is a good window to do it.
Can a telecalling software solution import our old leads?
Yes. Old leads arrive as Excel, CSV or JSON lists, each column is mapped once to a built-in or custom field, duplicate numbers are dropped and country codes handled. A file can also be shared straight from WhatsApp or email into the import screen.
Which integrations should a telecalling software solution have?
At least a live lead source (sheet, API or webhook), WhatsApp through your own API provider, and a way to send call data to your main CRM. Telodial has all three, plus click to call from Chrome.
What support comes with a telecalling software solution from Telodial?
Support on WhatsApp, where you choose basic or technical help, plus video guides and an Ask AI assistant in the app. A diagnostic log with Copy, Share and a support code lets support see what happened on a call.
Can we keep our current WhatsApp Business API provider?
Yes. Add any WhatsApp API provider as a named profile and move between profiles as needed; approved templates come across too, each showing its category, language and a preview.
Can leads be exported from the solution later?
Yes. A CSV export of leads respects the active filter, so a list can leave whole or in parts.
Is a telecalling software solution the same as call center software?
No. Call center software is built around telephony: virtual numbers, IVR, queues and desk agents. A telecalling software solution is built around the lead and the follow-up, with calls placed from the callers' own phones.
Give the team a phone that keeps the record
Free for 3 days, every feature, no card needed.
₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.