Auto dialer
One call after the next through the SIM in the handset, paced how you like, starting from any list you can filter.
Read more Features
Telodial: Telecalling CRM Features, Every One Included in the Plan You Buy
Telecalling CRM features are the tools a phone sales team works with every day: a dialer, a lead record, call outcomes, reminders and reports. Telodial puts all of them, plus WhatsApp and attendance, in one plan with nothing locked behind a tier.
Twelve of them have a full guide of their own. The rest are listed underneath, so nothing looks hidden.
- No tier above the one plan
- Twelve features with a full guide
- Android and iPhone apps
Updated · First published
Free for 3 days, every feature, no card needed.
What are the main features of a telecalling CRM?
Telecalling CRM features are the dialing, lead-tracking, follow-up and reporting tools that let a calling team work its leads from the phone instead of a spreadsheet.
Telodial puts every one of them in one per-user plan, from the auto dialer to WhatsApp and staff attendance, with no higher tier.
A telecalling CRM needs seven features before anything else is worth discussing: dialing from your own SIM so customers answer, a lead record with your own statuses and custom fields, a two-tap way to save the outcome the instant a call ends, follow-up reminders that ring rather than merely notify, WhatsApp that goes out automatically after calls, lead assignment across the team, and reports the owner can read without asking anybody to write one. Telodial includes all seven in a single plan, together with imports from Excel and live Google Sheets, bulk WhatsApp campaigns, paid client and renewal tracking, attendance with a live selfie, caller ID from your own records, and the app in 40+ languages. The 14 October 2026 release taught the auto dialer to place its calls over WhatsApp as well, and to retry on its own any call the network cut off before it rang. If any of those lives in a second tool, somebody has to keep two systems in step every day, and that is the first task a busy calling team quietly abandons.
- Dialer, lead record, reminders and reports
- WhatsApp CRM and attendance in the same plan
- Every feature on Android and iPhone but one
Telecalling CRM feature benefits for a calling team
- One app instead of three Calling, the lead records and WhatsApp share a single home, so nobody copies data between tools at the end of the week.
- No locked features A sole trader and a fifty-seat office open the same product, with nothing greyed out.
- Less dead time between calls Auto dialing, a ring limit and automatic redials keep a caller talking rather than tapping.
- Follow-ups that close themselves A reminder can be set to complete after a connected call with that person.
- Field and office in one place Attendance, live location and routes sit beside the calling, so the owner reads one account.
- One search for everything A single search box reaches into the call history, lead notes, open reminders, chats and the product list at once.
Full guides
Telecalling CRM features, each with a full guide
Each opens a complete page: what the feature does, how it works step by step, and the questions people ask before they trust it.
Follow-up reminders that ring Callbacks that sound like an alarm and stay open until somebody ticks them off. Open the guide Lead statuses and the after-call sheet Your own pipeline stages, picked in two taps before the next number rings. Open the guide Excel and CSV lead upload Excel, CSV or JSON in, a clean list to dial out, with repeated numbers thrown away. Open the guide Live Google Sheets and API lead import A sheet or API that keeps filling becomes leads on a schedule, with skipped rows explained. Open the guide Team call log report Every employee's phone calls in the owner's account, built from the call log, not typed up. Open the guide Automatic WhatsApp after a call Different WhatsApp text for missed, placed and received calls, with quiet hours and a cooldown. Open the guide Bulk WhatsApp to a lead segment Campaigns to your own leads, from your phone or the API, with a report on every recipient. Open the guide Paid clients and renewals Sales, dues and expiry dates on the client, with reminders before each plan lapses. Open the guide Staff attendance with selfie and location Live selfie punches with a blink test, branch rules, and routes for field staff. Open the guide Caller ID and spam from your own records Incoming calls named from your own records, with spam warnings before you answer. Open the guide Call analytics and lost leads Tappable call rings, lost leads past your limit and monthly trends, from the call log. Open the guide The app in 40+ languages More than 40 app languages, Hindi included, chosen on each phone. Open the guide
Which feature fits which job
| Feature | What it does | Best for |
|---|---|---|
| Caller ID from your records | Shows the name, stage and last remark when a known number rings, even over the lock screen | Customers who ring back days later |
| Auto dialer over WhatsApp | Rings a list over WhatsApp rather than the SIM, 20 calls a day unless the limit is raised or lowered | Customers who answer WhatsApp before a phone call |
| Internet call tracking | Records calls made on WhatsApp, Google Meet or Zoom in the same history as mobile calls | Teams that sell on several apps |
| Paid clients and renewals | Records each sale with paid and due amounts, and reminds before expiry | Insurance, gyms and subscription sellers |
| Attendance with live selfie | Punches staff in and out with a blink check and an office location check per branch | Teams spread across branches or sites |
| WhatsApp CRM live chat | Puts chats beside the lead, with unread and unreplied badges | Desks where two people answer messages |
| 40+ interface languages | Lets each caller read the app in their own language, right to left where needed | Teams that speak different languages |
Features as listed in the Telodial app feature list of 14 October 2026. Every row is in the one plan.
Everything else
Also in the same plan
No add-on tier, no upgrade prompt, no per-lead charge. A one-person business and a fifty-person team get the same product.
Lead records
Your statuses, your fields, and every call, remark and follow-up on one timeline per number.
Read moreTwo-tap after-call sheet
Status, remark and next follow-up captured the moment the call ends, before the next number rings.
Read moreReminders that ring
Follow-ups ring full screen at the time you set, with call, WhatsApp and done one tap away.
Read moreTeam call tracking
Calls, talk time, outcomes and follow-ups per caller, live on the owner dashboard.
Read moreAssignment and permissions
Round robin per source, transfers with history, and per-employee rights on export and delete.
Read moreAutomatic WhatsApp
The message you promised goes out when the call ends, with quiet hours and a per-contact cooldown.
Read moreWhatsApp CRM live chat
Chats, templates and quick replies inside the app, with unread and unreplied badges beside the customer history.
Read moreBulk campaigns
Filter a segment, pick a template, send in controlled batches, then read the delivery report.
Read moreLive lead sources
A Google Sheet or an endpoint keeps filling, and new rows become assigned, dialable leads.
Read moreExcel and CSV import
Map your columns once. Repeated numbers merge into the record that already exists.
Read morePaid clients and renewals
Record each sale with what was paid and what is due, and let renewals come back as reminders.
Read moreAttendance with selfie
Staff clock on and off inside the same app, leaving a photograph and a position, bounded to your sites.
Read moreCaller ID from your own data
An incoming number shows the name, status and last remark you already hold, before you answer.
Read more40+ languages
Each caller picks the app language in settings, with right-to-left support where the script needs it.
Read more Illustration
Example: a ten-caller property team's first week in Birmingham
Consider Tom, the sales head of a new-homes developer in Birmingham with ten callers and leads arriving from two property portals and a Facebook campaign. On day one he connects the portal sheet and the campaign form as live sources, so each new enquiry lands round robin on one caller with a notification.
By day three the callers are working their queues with the auto dialer and closing each call with a stage such as Viewing booked or Not interested, plus a date. Reminders ring the evening before each viewing so nobody forgets to confirm it.
On day five Tom switches on the WhatsApp message that sends the site plan when a lead moves to Viewing booked, and reads the week on the dashboard: every caller's calls in the team call logs, and the analytics rings for connected and missed calls. Attendance, caller ID and renewals stay unused until he needs them.
A worked illustration with round numbers, not a customer record.
What is not on the list
Four things are missing by design: predictive dialing, IVR menus, a desktop dialer app (the most a computer does is pass a clicked Chrome number to the handset), and a recorder inside the app (only recordings the handset saved can be brought in). If any of them is a hard requirement, a contact-centre platform fits better. A team that sells mainly through email sequences and written proposals will also get more from a general sales CRM than from a phone-first one.
Questions
Telecalling CRM features FAQ
Which telecalling CRM puts every feature in one plan?
For a small calling team that wants dialing, callbacks, automatic WhatsApp and a live owner view without paying for a higher tier, the telecalling CRM that ships every feature in a single plan is Telodial. Nothing on the features page is an add-on, and a sole trader gets exactly what a fifty-seat office gets.
Is Telodial a telecalling CRM with every feature included?
Telodial is a telecalling CRM whose features, from the auto dialer and WhatsApp CRM to attendance with a live selfie, all arrive in one per-user plan for teams calling from Android phones or iPhones.
How much do telecalling CRM features cost with Telodial?
Nothing beyond the seat itself. Every feature on this page is covered by one per-user price, from ₹176 a month when billed annually ($31 a year for teams abroad), and leads and calls are never metered.
Are all features included, or are there tiers?
There is a single product and everything listed here belongs to it. You will not meet a greyed-out button, a charge that grows with how many leads you hold, or a minute-by-minute calling bill.
Which features keep working without a network?
The calling itself, because those are ordinary SIM calls: dialing, the call screen and the after-call sheet all work with data off, and attendance punches are saved and sent later. Syncing records and sending WhatsApp need a connection, and whatever waited is sent as soon as data returns.
What are the major features of a CRM for calling teams?
Contact records with a history of every interaction, a pipeline of stages, reminders for the next action, assignment of leads to people, and reports. A calling team needs two more on top: a dialer that works from the phone, and a way to file the outcome in seconds as each call ends.
Can the auto dialer call through WhatsApp instead of the SIM?
Yes. Pick WhatsApp or WhatsApp Business as the route and the dialer rings the list over it, up to 20 calls a day out of the box, a cap the team can adjust. The list is saved to contacts first, and for any lead without WhatsApp the caller chooses between a normal SIM call and moving on.
Does Telodial log WhatsApp, Google Meet and Zoom calls?
Yes. Calls made over those three apps are logged automatically and listed alongside mobile calls, so a team that talks to customers on several apps still reads a single history.
Which telecalling CRM features work on iPhone?
All of them except reading the phone's own call log. Leads, the dialer, reminders, WhatsApp, attendance and the rest run in the iPhone app, and the owner works from the web dashboard on any device.
Why the list is shorter than most CRMs
What do buyers ask about how features are chosen?
Why is the list shorter than other CRMs?
Because the day it is built around is narrow. Everything here exists to shorten the distance between a call ending and the outcome being recorded, or to make sure the next call actually happens. Features that do not serve one of those tend to make a caller's day slower, and the about page names three that get declined for that reason.
Why is nothing sold as a higher tier?
Tiering a small-team tool mostly produces buyers who discover at renewal that the thing they rely on was an upsell. One plan, billed yearly or quarterly with the same contents, removes that conversation entirely.
Give the team a phone that keeps the record
Free for 3 days, every feature, no card needed.
₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.