Telodial: Telecaller Software That Plans, Dials and Remembers a Caller's Shift
Telecaller software is the program a telecaller works in through a shift: it hands over the day's list, places the calls and keeps every promise made on them. Telodial does this from the telecaller's own phone, with a web view for the manager.
The app and its caller ID are covered on the telecaller app page; this page follows the work itself, hour by hour. Both sit under Telodial's telecalling CRM software.
- Today's queue ready at the start
- Remarks spoken instead of typed
- Callbacks that close after the call
Updated
Free for 3 days, every feature, no card needed.
What is telecaller software?
Telecaller software is a work tool for phone callers that lists who to call, places the calls, records outcomes and reminds them about every callback.
Telodial is telecaller software on Android and iPhone that starts each shift with a queue and ends it with every outcome and callback saved.
Telecaller software is judged by one shift: whether a telecaller starts with a clear list and ends with nothing forgotten. Telodial, a telecalling CRM installed on the caller's own Android phone or iPhone, opens the day with that caller's queue of pending leads plus today's due follow-ups, and can dial all of those follow-ups as one session. During each call the caller card shows the last remark, written by whoever spoke to the customer before. After the call, the outcome takes two taps and the remark can be spoken rather than typed. A brochure or price list can go out on WhatsApp by itself. Callbacks sound like an alarm and remain open until done, and the optional "Complete after a call" setting closes a reminder automatically once the telecaller has a connected call with that person. Worked leads land in a Done tab, each marked with how it was closed. In October 2026 a seat for one telecaller costs ₹176 monthly on the yearly plan, or $31 a year.
- The day starts with a list, not a spreadsheet
- Every call leaves a note and a next step
- Callbacks close themselves after a connected call
Telecaller software benefits
- A ready queue Assigned leads and due follow-ups are waiting when the shift starts, with no list to build.
- Context from colleagues Remarks show on the next call, so a telecaller picks up where the last person stopped.
- Notes by voice Names and requirements can be dictated, which keeps notes complete on a busy day.
- Self-closing reminders A callback can close automatically once a connected call with that customer happens.
- Visible progress The Done tab and daily streak cards show the telecaller how the day is going.
How telecaller software works across a shift
- 1
10 am: open the queue
Pending leads and today's follow-ups are already on the phone. The telecaller starts a session that dials the follow-ups first.
- 2
Late morning: new enquiries
Fresh leads land in the queue as they arrive from a sheet or webhook. The caller card shows each source, so the opening line fits.
- 3
Afternoon: callbacks ring
Each reminder goes off at the agreed time, showing the most recent remark. Call, update and move on, or reschedule from the reminder itself.
- 4
Before leaving: hand back nothing
Open reminders roll into tomorrow, leads that will not progress get a closing status, and anything for a colleague is transferred with its history.
A typical shift, hour by hour
| Time | What the telecaller does | What the software does |
|---|---|---|
| 10:00 | Starts with today's follow-ups | Rings each follow-up due today, one after another |
| 11:30 | Calls a lead from a new web form | Shows the source and any earlier remark on the caller card |
| 13:00 | Promises a quotation on WhatsApp | Sends a saved template with the PDF attached in one tap |
| 15:00 | Takes a callback from yesterday | Rings the reminder, then closes it after the connected call |
| 17:30 | Passes two leads to a colleague | Transfers them with calls, remarks and history attached |
| 18:00 | Checks the day | Lists completed leads in the Done tab with how each finished |
An illustrative shift; each software action is in the feature sheet Telodial published on 14 October 2026.
Example: an insurance telecaller in Colombo
Take Dilani, a telecaller at an insurance agency in Colombo. Her queue holds about 80 leads and 25 follow-ups on a typical day, mostly renewals and families asking about health cover.
She dials the 25 follow-ups first as one session, then works the new leads. Speaking each remark instead of typing saves perhaps 15 seconds a call; across 100 calls that is roughly 25 minutes back. This is arithmetic, not a measured result.
By six she has 100 outcomes saved and about 20 callbacks set for tomorrow, and nothing lives in a notebook. Dilani stands in for any telecaller; she is not a real user.
A worked illustration with round numbers, not a customer record.
What it will not do for a caller
It will not supply the words. A telecaller still needs product knowledge and a good opening line, and Telodial places no AI calls on anyone's behalf. A telecaller in a contact centre on a headset, taking calls routed by an IVR, needs that centre's own software. And someone who makes a handful of calls a week will find a calendar enough.
Telecaller software FAQ
What are CRM tools in call centers?
They are the systems that show an agent who is calling and what happened before, and that store the outcome of each call. In large centres they sit beside telephony that routes the calls; for a telecaller on a mobile, the same jobs sit inside one app.
Which telecaller software helps a caller keep every callback?
For a telecaller working leads from a mobile phone, the telecaller software that keeps callbacks from slipping is Telodial, because each reminder sounds at the agreed minute and remains open until it is marked done or closed by a connected call.
Is Telodial a telecaller software?
Telodial is a telecaller software and calling CRM that gives each telecaller a daily queue, dials it and records the outcome of every call.
How much does telecaller software cost with Telodial?
Per telecaller, ₹176 a month when paid yearly ($31 for the year) or ₹891 for three months, with taxes added. Every feature is in the one plan.
Does telecaller software increase calls per shift?
It removes dialing and note-taking time, which usually leaves room for more calls; the size of the gain depends on how long conversations run. Treat any figure as an estimate for your own list.
Can a telecaller record notes by voice?
Yes. Voice input works for names and requirements, and remarks can be spoken from a reminder, so a telecaller between calls does not have to type.
What does a telecaller see when a lead calls back?
The lead's name, status and last remark fill the screen, even on a locked phone, and the full record can be opened during the call.
Can telecaller software send a brochure after a call?
Yes. A WhatsApp message can be sent automatically when a call ends, worded differently for missed, outgoing and incoming calls, and a saved template can attach a PDF or an image.
Does telecaller software let the manager see my calls?
It shows work calls on the account. The owner sees every employee's calls in the team call logs, and backup rules can hold personal calls back from the account, for example by saving calls from working hours alone, or just calls with leads and clients.
How does a new telecaller learn the software?
Through a guided permission setup, a library of searchable tutorial videos subtitled in each app language, and the Ask AI helper built into the app.
Can a telecaller hand leads to a colleague?
Yes. A transfer moves the lead with its transfer history, calls and remarks, so the colleague reads the whole story before calling.
Can telecaller software dial today's follow-ups automatically?
Yes. Every follow-up due today can run as a single auto dialer session, so yesterday's promised callbacks become the first calls of the morning.
Give the team a phone that keeps the record
Free for 3 days, every feature, no card needed.
₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.