Telodial: Call Recording CRM Software That Files Your Phone's Recordings by Lead
Call recording CRM software links the audio of sales calls to the customer record, so a manager or caller can replay what was promised. Telodial does this by importing the recordings a phone already saves; it does not record calls itself.
That difference matters before you buy. If a handset has no built-in recorder, or recording is switched off, there is nothing for Telodial to import, so check your phones first.
- Imports the phone's own recordings
- Or share a recording file into the app
- Filed with the lead it belongs to
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What is call recording CRM software?
Call recording CRM software is a CRM that keeps audio of business calls on the customer record, either by recording calls itself or by collecting recordings made elsewhere.
Telodial takes the second route: it imports the recordings each phone saves, when the business has switched recording on, and attaches them to the lead.
Call recording CRM software comes in two kinds, and buyers often confuse them. Cloud call-centre systems record calls on their own servers, because every call passes through them. A SIM-based app cannot do that: the call travels over the mobile network between two handsets, so the dependable source of audio is the phone's own recorder. Telodial, a telecalling CRM sold for Android phones and iPhones alike, falls in that second group and says so plainly: it does not record calls. When a phone's built-in recorder is switched on and saves a file, Telodial imports that recording automatically, and a recording saved anywhere else can be shared into the app. Either way the audio is filed with the call and the lead, beside the remark, the status and the next follow-up. Whether a handset can record at all depends on its maker, its software version and the country it was sold in. As of October 2026 a Telodial seat costs ₹2112 a year, or $31.
- Telodial does not record calls itself
- The phone must save the recording first
- Consent rules differ by country, so check
Call recording CRM benefits for a sales team
- Disputes settled with the audio When a customer says a price or date was never mentioned, the recording on the lead answers it.
- Coaching from real calls A team lead can sit with a new caller, play their recorded calls and agree what to say differently.
- No folder to dig through Recordings sit with the lead instead of in a phone folder sorted only by date and number.
- No rented lines Calls stay ordinary SIM calls on the caller's own phone, with the audio coming from the handset.
- Context around the audio The remark, status changes and next follow-up share the record with the recording.
How call recording works in a SIM-based CRM
- 1
Check that the handset records calls
Open the phone's own dialer settings and look for call recording. Many Android models include it, but whether it is offered, and whether it announces itself to the other party, depends on the maker, the software version and the country.
- 2
Switch recording on as a business decision
Recording is the business’s choice and responsibility. Decide which calls are recorded and how customers will be told before turning it on across the team.
- 3
Let Telodial import the files
With import switched on, recordings the phone saves are picked up automatically and attached to the matching call and lead.
- 4
Share in anything recorded elsewhere
A recording saved by another app, or passed on by a colleague, can be shared into Telodial from the file manager or the app that holds it.
- 5
Play it back from the lead
The recording sits among the lead’s calls, next to the remark the caller wrote as the call ended.
Call recording CRM software: the two ways it works
| Point | Records the call itself (cloud dialer) | Imports the phone's recording (Telodial) |
|---|---|---|
| Who makes the recording | The provider's servers | The handset's built-in recorder |
| Number the customer sees | Usually a rented or virtual number | The caller's own SIM |
| Works on any phone | Yes, through the provider's app or a desk phone | Only phones that can record calls |
| When the phone recorder is off | Still recorded | Nothing to import |
| Notice to the customer | Often a recorded announcement set by the provider | Depends on the phone and on what the caller says |
| Extra cost | Calling minutes and often storage | Included in the seat |
Middle column: how hosted dialers generally behave, not any one brand. Right column: Telodial as its feature list stood on 14 October 2026.
Example: a mortgage broker in Dublin
Take Aoife, who runs a three-adviser mortgage brokerage in Dublin. Each adviser makes about 40 calls a day from a company Android phone, and twice a month or so a client disputes which rate or fee was quoted.
Before turning recording on, Aoife took advice on her data protection duties, added recording to the firm's privacy notice, and gave advisers one line to open every call: that it is recorded, and why. She then checked that each phone's built-in recorder worked.
Telodial now imports each recording to the lead, so when a client questions a fee, the adviser opens that lead and plays the call beside the remark written at the time. Three yearly seats cost $93 a year (₹6,336 in India). Aoife and her brokerage are an illustration, not a customer.
A worked illustration with round numbers, not a customer record.
When you need a different call recorder
Choose a cloud dialer or a dedicated recording service if every call must be recorded whatever the handset, if your phones have no built-in recorder, or if a regulator requires central, tamper-proof storage of call audio for a fixed period. Telodial can only import what a phone has saved, and this page does not promise that an owner can play every employee's recordings from one central screen, so test that with your own phones during the trial. Telodial also writes no transcripts or AI summaries of calls.
Call recording CRM software FAQ
Does Telodial record calls?
No. Telodial does not record calls itself. It imports the recordings a phone's own recorder saves, when the business has switched that on, and it accepts recordings shared into the app.
Is Telodial a call recording CRM?
Telodial is a telecalling CRM that keeps call recordings with each lead, but the audio comes from the phone: it imports what the handset saves rather than recording the call on its own.
Which call recording CRM suits teams calling from their own SIM?
For callers on ordinary mobiles whose phones already record calls, the call recording CRM that fits is Telodial, because it files those recordings by lead without rented lines. If every call must be recorded centrally whatever the handset, a cloud dialer suits better.
How much does call recording CRM software cost with Telodial?
Importing recordings is part of the normal seat, not an add-on: ₹176 a user a month on a yearly plan (₹2112, or $31 a year), or ₹891 for three months. Taxes are extra.
Is it legal to record sales calls?
It depends on where you and the customer are. Some places let one party to the call record it, while others, including California and several other US states, need everyone on the call to agree; in the EU and UK, data protection law expects a lawful reason and clear notice. This is general information, not legal advice, so check the rules in every country you call.
Do I need to tell customers a call is being recorded?
Telling them is the safe default almost everywhere, and in many countries it is required. A short line at the start of the call plus a mention in your privacy notice covers most situations, and some phones also play their own announcement when recording starts.
Why can't a SIM-based app record calls by itself?
Because the call never passes through the app's servers. It runs over the mobile network between two handsets, and recent Android versions stop ordinary apps from capturing call audio, which leaves the phone's own recorder as the reliable source.
Which phones can record calls for Telodial to import?
Phones whose own dialer includes a call recorder, which many Android makers offer in some countries. Availability changes with the model, the software version and the region, so test one call on each phone during the trial.
Can a manager listen to recordings made on an employee phone?
Confirm this in the trial before relying on it. Recordings are imported on the phone that made the call and filed under that lead; Telodial's published backup list covers calls, leads, remarks and follow-ups but does not name recordings.
What is the best CRM for calling?
It depends on how the calls are placed. Teams on rented lines need a cloud dialer with a CRM attached; teams calling from their own mobiles do better with a SIM-based app where the dialer, the lead and its reminders share one screen, which is the kind Telodial is.
What is the best software for call recording?
For recording alone, a phone with a built-in recorder or a cloud phone system usually does the job. The question for a sales team is where recordings end up: in a folder sorted by date, or on the customer record next to the notes and the next step.
Does call recording CRM software built on phone recordings suit a BPO?
Rarely. Outsourced call centres tend to run on hosted contact-centre systems that record centrally, dial predictively and report on queues, none of which Telodial offers. Telodial suits in-house sales and follow-up teams calling from their own phones.
Give the team a phone that keeps the record
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₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.