Telodial: WhatsApp CRM Free Tools, What They Cover and Where They Stop
A WhatsApp CRM free of charge is a tool that adds labels, notes or a shared inbox to WhatsApp chats without a subscription, usually a browser extension, the Business app or self-hosted code. Telodial is not free: it is a paid WhatsApp and calling CRM with a three-day trial.
Free is a fair place to start when one person answers one number. The trouble begins when a second person needs the same chats, or when the calls and the chats about one customer live in different places.
- Free options named and sized up
- The limits they tend to share
- Telodial: paid, with a 3-day trial
Updated
Free for 3 days, every feature, no card needed.
Is a WhatsApp CRM free to use?
Some are. A WhatsApp CRM free tier usually means chat labels and notes for one user in WhatsApp Web, while shared inboxes, automation and API messaging cost money.
Telodial is on the paying side of that line: one plan per user covers the WhatsApp inbox, automatic messages and the phone dialer, after a free three-day trial.
A WhatsApp CRM free of charge comes in four shapes, and each one stops at a predictable point. The WhatsApp Business app costs nothing and gives a single number labels, quick replies, a catalogue and greeting and away messages, but no lead status, no owner reporting and no record of phone calls. Chrome extensions such as WA-CRM, which bills itself as a free WhatsApp Web CRM for Chrome, work inside the browser of whoever installed them. Open-source projects such as wacrm on GitHub offer a self-hostable shared inbox to anyone prepared to run a server and keep it updated. Free tiers of general CRMs tend to cap users or contacts. Telodial, a telecalling CRM, is paid: as of October 2026 a seat is ₹176 a month on yearly billing ($31 a year), after a three-day trial with everything open and no card requested. What that seat adds is the phone side: calls, missed-call messages, reminders and lead status next to each chat.
- Free tools suit one person on one number
- Meta bills most API template messages
- Phone calls rarely appear in a free tool
WhatsApp CRM benefits worth paying for
- Chats shared across the team Conversations belong to the business account and stay there when the person who handled them leaves.
- Calls beside the chat The lead's call history and details open next to the conversation, so no customer repeats their story.
- Messages that send themselves A missed call, a status change, a sale or a due reminder can each trigger its own WhatsApp text.
- Campaigns with a report Bulk sends list every recipient as sent, delivered, read, replied or failed.
- Chat to lead in one tap A fresh enquiry on WhatsApp becomes a lead with a status and a callback date straight away.
Free WhatsApp CRM options and where each one stops
- 1
The WhatsApp Business app
Free from WhatsApp, with labels, quick replies, a catalogue and automatic greeting and away messages. It stops at team reporting: linked devices can share one number, but there is no lead status, no view of who replied, and no call history.
- 2
Chrome extensions on WhatsApp Web
Free tiers add labels, notes or reminders inside one person's browser. They stop where that browser does, they leave phone calls out, and any that automate WhatsApp Web outside the official platform can put a number at risk under WhatsApp's terms.
- 3
Open-source, self-hosted inboxes
Projects such as wacrm cost nothing to download and give a team inbox. They stop at running costs: a server, an API connection and someone to keep the code patched.
- 4
Free tiers of general CRMs
Some broad CRMs connect WhatsApp on a free plan. Expect a small cap on users or contacts, with automation and reports kept for paying customers.
- 5
Meta's message charges
Whichever tool you pick, business-initiated template messages sent through the WhatsApp Business Platform are billed by Meta per message for most categories, at rates that vary by country. No CRM can make those free.
- 6
Where Telodial fits
A paid seat that ties WhatsApp to the phone. One-tap sending from your own WhatsApp needs no API account; background sending and server campaigns go through an API provider you connect, which bills its own fees.
Free WhatsApp CRM options side by side
| Option | Cost | Team sharing | Phone calls | Best for |
|---|---|---|---|---|
| WhatsApp Business app | Free | Linked devices on one number | Not recorded | A sole trader |
| Chrome extension, free tier | Free, with paid upgrades | Usually one browser | Not recorded | One person on WhatsApp Web |
| Open-source inbox | Free code, paid hosting | Yes, once hosted | Not recorded | A team with a developer |
| Free tier of a general CRM | Free within caps | A few seats | Varies by product | Trying out a CRM |
| Telodial | ₹176 a user a month yearly ($31 a year) | Yes, one business account | Yes, SIM calls logged per lead | Teams that call and chat |
Free options described by type from google.co.in results read on 20 October 2026; check each tool's own pricing page. Telodial row from its feature list of 14 October 2026.
Example: a phone repair shop in Karachi
Picture Bilal, who runs two phone repair counters in Karachi with three staff. Customers message the shop's WhatsApp Business number for quotes, around 60 chats a day, and labels are enough while Bilal answers every one himself.
The free setup breaks once his staff start replying. Nobody can see who promised which customer a price, and customers who ring instead of messaging leave no trace beside their chat.
Three yearly Telodial seats come to $93 a year (₹6,336 in India). Missed calls now get an automatic WhatsApp reply, and each chat that turns into a repair becomes a lead with a pickup reminder. Bilal's shop is an illustration, not a customer.
A worked illustration with round numbers, not a customer record.
When a free WhatsApp CRM is the better choice
Stay free if one person handles one WhatsApp number, phone calls hardly figure in the sale, and labels with quick replies keep you organised. A business that sells entirely inside chat, with bots, carts and payments, should look at a chat-commerce platform instead, since Telodial is built around the call. And if you need a CRM that stays free with no end date, Telodial is the wrong pick: after three days each user needs a plan.
WhatsApp CRM free FAQ
Is WhatsApp CRM free?
Some basic ones are. Label-and-note extensions and the WhatsApp Business app cost nothing, while team inboxes, automation and API sending are paid almost everywhere. Telodial charges for each user once its three-day trial is over.
Is there a 100% free CRM?
Free-forever plans exist, but they are rarely free in full: they cap users, contacts or features, and WhatsApp API messages still carry Meta's fees. Self-hosted open-source CRMs remove the licence cost and add server and upkeep costs instead.
Is there a free WhatsApp Business CRM available?
The nearest thing is the WhatsApp Business app, which is free and gives one number labels, quick replies, a catalogue and automatic greeting and away messages. It has no pipeline, no owner reports and no record of phone calls.
Does WhatsApp have a CRM?
Not a full one. WhatsApp offers the Business app and the Business Platform (the API); lead status, assignment and reporting come from third-party tools connected to them.
Is there an open source WhatsApp CRM?
Yes. Projects on GitHub, such as wacrm, publish a self-hostable WhatsApp CRM with a shared inbox. You supply the server, the API connection and the maintenance yourself.
Are WhatsApp CRM Chrome extensions safe to use?
Many are fine for labelling chats, but check what each one reads and where it stores it, because it runs inside your WhatsApp Web session. Avoid any that send bulk messages automatically through WhatsApp Web, which can get a number restricted.
Is Telodial a free WhatsApp CRM?
Telodial is a paid WhatsApp CRM and calling app, not a free one: every feature is open for three days without a card, and after that each user needs a yearly or three-month plan.
Which WhatsApp CRM is worth paying for when the team also phones customers?
For a team that phones leads and follows up in chat, the WhatsApp CRM worth paying for is Telodial, because the call history, lead status and WhatsApp thread sit on one record. A shop that sells only through chat may get more from a chat-commerce tool.
How much does WhatsApp CRM cost with Telodial after the free trial?
A yearly seat works out at ₹176 a month, paid as ₹2112 or $31 for the year; a three-month seat is ₹891. Taxes are extra, and messages sent through an API provider are billed by that provider, not by Telodial.
Can I use Telodial for WhatsApp without the API?
Yes, in one-tap mode. Automatic messages and bulk sends can open WhatsApp or WhatsApp Business with the text ready, sent one by one from your own phone. Background sending and server campaigns need an API provider.
What does a free WhatsApp CRM usually leave out?
Three things most often: shared history for a team, automation set off by events outside the chat, and any link to phone calls. Reports on who replied and how quickly are usually paid too.
Do WhatsApp API messages cost money even with a free CRM?
Yes, for most business-initiated templates. Meta charges per message at rates set by country and category, and a free CRM does not remove those fees; replies inside an open customer service window are generally not charged.
Give the team a phone that keeps the record
Free for 3 days, every feature, no card needed.
₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.