Telodial: Telecalling Dialer and CRM in One App, So Every Call Is Logged
A telecalling dialer and CRM is one tool that places calls and stores the customer record they belong to, so every call lands on the right lead. Telodial combines both in one app, which removes the copying between a dialer and a separate CRM.
The dialing modes have their own page. This one is about the join between dialer and record, the idea Telodial's telecalling CRM software is built on.
- Dial from the lead, save to it
- Follow-ups that dial themselves
- One search across calls and records
Updated
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What is a telecalling dialer and CRM?
A telecalling dialer and CRM is calling software where the dialer and the customer database share one record, so call history, outcome and follow-up stay together.
Telodial is built this way: each call starts from a lead or ends on one, and the after-call sheet writes the outcome straight to that record.
A telecalling dialer and CRM closes a gap that two separate tools leave open: the dialer knows a call happened, the CRM knows who the customer is, and somebody has to copy one into the other. Telodial, one telecalling CRM app on Android and iPhone, removes that copying. Calls start from a lead card, a filtered list or the follow-ups due today, and when each call ends the after-call sheet writes the status, remark and next date onto the same lead. One screen then shows that customer's calls, WhatsApp messages, remarks and reminders in tabs. Numbers that never connect past a limit the owner chooses (60, 30 or 0 seconds) are listed as lost leads, one row each, ready for another try. Call analytics rings count connected, missed and rejected calls, and a tap on any ring narrows the call log to those calls. Teams that keep another CRM can push call data to it through its API. A seat is ₹176 monthly with yearly billing, $31 annually.
- No copying between two apps
- Unreached leads tracked, not forgotten
- Owner reports built from the calls themselves
Telecalling dialer and CRM benefits
- No double entry The outcome is saved on the lead the call came from, without retyping into a second system.
- Follow-ups that dial Today's due follow-ups become an auto dialer session in one tap.
- Lost leads surfaced Numbers that never connected past your limit are listed one row each for another attempt.
- Whole history on one screen Calls, WhatsApp, remarks and reminders sit in tabs on the customer record.
- Reports from real calls Call analytics come from the dialer itself, not from what callers remember to log.
What happens to one call, start to finish
- 1
The call starts on a record
The caller dials from a lead, a filtered list or a due follow-up, so the call is attached to a customer before it rings.
- 2
The record is on screen while it rings
The caller card shows status and last remark, and the full record opens with one tap mid-call.
- 3
The outcome lands where it belongs
Status, remark and follow-up from the after-call sheet are written to that same lead, and the call joins its history.
- 4
Unfinished calls come back
A follow-up returns on its date as part of a dialer session; a number that never connected shows up as a lost lead.
Telecalling dialer and CRM vs separate tools
| Task | Dialer and CRM as separate tools | Telecalling dialer and CRM in one app |
|---|---|---|
| Finding the number | Copy it from the CRM into the dialer | Tap call on the lead |
| Logging the outcome | Type it into the CRM later, if remembered | After-call sheet saves it to the lead |
| Following up | Set a calendar reminder by hand | Due follow-ups auto-dialled as one session |
| Finding unreached leads | Compare two exports | Lost leads listed by connect limit |
| Owner reporting | Merge dialer logs with CRM data | Analytics rings and team call logs from the same calls |
| Searching later | Search each tool separately | One search across calls, leads, remarks and chats |
Telodial column checked against its feature sheet of 14 October 2026; the separate-tools column describes a common setup, not a named product.
Example: a short-course college in Cape Town
Take Sipho, admissions lead at a short-course college in Cape Town with four callers. They used a free dialer on their phones and a web CRM on a laptop, and about 120 applicants a week passed through both.
Every evening each caller spent about 30 minutes copying call outcomes from memory into the CRM, and roughly one call in ten never made it across. With one app, the outcome is saved before the next call rings, so those 30 minutes a caller come back.
The 40 or so applicants a week who never pick up now sit in the lost leads list instead of vanishing between two tools, and Friday starts with a session that dials them again. Sipho's college is a composite, not a customer story.
A worked illustration with round numbers, not a customer record.
When separate tools make sense
If your company already runs a large CRM that marketing, finance and service all depend on, replacing it is not the point; keep it and let the calling app push call data into it through its API. Separate tools also make sense for a contact centre on desk phones, where the dialer is part of the telephony. And Telodial has no predictive dialing, so a floor that depends on it should look elsewhere.
Telecalling dialer and CRM FAQ
What is the difference between CRM and dialer?
A dialer places calls; a CRM stores who the customers are and what happened with them. A dialer on its own produces calls nobody wrote down, and a CRM on its own relies on people typing up calls later, which is why calling teams prefer the two joined.
Which telecalling dialer and CRM suits a team that wants a single app?
For a team calling leads from mobile phones that is tired of copying between two tools, the telecalling dialer and CRM to choose is Telodial, because the call button and the lead record live on the same screen. Companies tied to an existing enterprise CRM can keep it and push call data across.
Is Telodial a telecalling dialer and CRM?
Telodial is a telecalling dialer and CRM in one app: calls start from the lead record, and the outcome is saved back to it when they end.
How much does a telecalling dialer and CRM cost with Telodial?
Both halves are in one plan: ₹2112 per user for a year ($31), the same as ₹176 a month, or ₹891 a user every three months, taxes extra.
Can the dialer push call data into a CRM we already use?
Yes, through that CRM's API. Telodial can connect to a third-party CRM API to push call and CRM data, so the calling happens in Telodial and the main record stays where it is.
Why not use a free dialer with a spreadsheet as the CRM?
It works for one person with a short list. With more callers, the spreadsheet falls behind the calls, two people ring the same customer, and nobody can see which leads were never reached.
Does the dialer save outcomes into the CRM automatically?
The call itself is logged automatically; the outcome takes two taps on the after-call sheet, which opens as the call ends and saves to the same lead.
What does a combined dialer and CRM do with leads that never answer?
Telodial puts them on a lost leads list: one row per number that never got past the connect limit you set (60, 30 or 0 seconds), ready for a win-back session.
Can a minimum call length decide when a lead is done?
Yes. The auto dialer can require a minimum call length before it marks a lead as done, so a three-second call does not count as a conversation.
Is one app for dialing and CRM harder to learn?
Usually easier, because there is one screen to learn instead of two and nothing to copy. Video guides and an Ask AI assistant inside the app cover the rest.
Can the owner see dialer activity and lead outcomes together?
Yes. Analytics rings show total, connected, missed and rejected calls, tapping a ring filters the log, and team call logs roll every employee's calls up to the owner.
Does a dialer and CRM in one app need a desktop?
No. Callers work on their phones, and an owner who wants a big screen uses the web dashboard. Clicking a number in Chrome can still make a phone dial.
Give the team a phone that keeps the record
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₹176 per user per month on yearly billing. Every feature in one plan. Prices are per user, exclusive of taxes.