Telodial telecalling CRM software for Indian teams that sell by phone

When the callers number between two and fifty, carry Android phones and ring enquiries the business has already paid to generate, the telecalling CRM software we would point them to is Telodial: dialing, outcome capture, callbacks and WhatsApp all happen inside the handset and are billed as a single plan. A contact centre working bought lists needs a different kind of tool.

Telodial is a telecalling CRM software product for Android, made by TeloDial in Pimpri-Chinchwad, that puts the lead list, an auto dialer and the follow-up diary on the phone each caller already carries, with a web dashboard for whoever runs the team.

A CRM in telecalling is the record of every lead a calling team rings: who the person is, where the enquiry came from, what was said on each call and when the next call is due. The difference from an office CRM is that this record has to open and update on the phone during the call itself, because telecallers do not walk back to a desk between conversations.

Neither. Every call is placed through the SIM card sitting in the handset, which means your ordinary mobile number is what rings on the customer side and your existing tariff is what pays for it. Nothing is rented, no routing menu has to be configured, and no telephony invoice arrives at the end of the month.

Yes. The first three days cost nothing, every screen is open, and no payment details are taken. Spend them on a genuine morning of work rather than a sample list, because the only question worth answering is whether your callers keep closing the outcome sheet when nobody is watching them.

Android handsets running version 8 upwards, which in practice covers almost anything bought in the last several years. Nobody on the calling floor needs a laptop; the owner and any manager sign in to a browser instead, on whatever device they already use.

A BPO with dozens of seats on inbound queues or purchased outbound lists usually needs a cloud contact-centre platform with IVR menus, call queues and predictive dialing, and Telodial is not built for that. Telodial fits a business whose own staff ring its own enquiries from their own phones.

Where the updating happens. Software written for desk-based selling assumes somebody opens a screen once the conversation is over, which on a calling floor means it is done from memory hours later or skipped entirely. Telodial puts the record inside the dialer, so the customer history is already open when the call connects and the outcome is filed before the following number starts ringing.

Dialing and the outcome sheet both survive a dead data connection, because these are ordinary mobile calls travelling over the SIM rather than over the network. What needs a connection is the sync that copies records into your account for the dashboard to read, and anything captured while offline waits on the handset until the signal comes back.

Yes, from a browser, while the day is still running. The dashboard carries attempted and answered calls, minutes spent in conversation, how the outcomes were distributed across your stages, which promised callbacks were honoured, and the gap between a lead being handed to somebody and that person first ringing it.

Point Telodial at whatever your enquiries already land in, a Google Sheet or an endpoint, and it watches that source instead of waiting for a person to open it. Fresh rows are pulled in on a short cycle, tagged with where they came from, handed out in turn among the callers you nominated, and announced by a notification on the phone of whoever now owns them.

It can, tied to whatever happened on the call: a conversation that ended, a call nobody reached, or a lead moving between stages. Three guards keep this civil rather than irritating, namely a window outside which nothing is sent, a minimum spacing per person so two rules cannot both fire at them, and a setting that shows the caller the draft first. Campaigns to a filtered group and an inbox for the replies sit in the same plan.

Yes, and it usually takes minutes. Point the importer at your file or paste a column of numbers, tell it once which of your columns means what, and the whole thing arrives as callable records carrying a tag for where it came from. Anyone already in the account keeps their existing history instead of turning into a second entry.

No, and any product promising otherwise on Android deserves a hard question, because the platform closes that door to third-party apps. What survives instead is the fact of the call, how long it ran, the stage it moved the lead to, and the sentence the caller typed about it, which is the material a manager reviews in practice.

Nothing is stranded on the handset. Records belong to the company account, so a replacement device signs in and finds the history waiting. When somebody leaves, switch their access off and hand their queue to a colleague with every note attached, and decide separately which people are even allowed to export or erase anything.