Telodial: Telecalling CRM for Insurance That Rings Every Renewal Before It Lapses
A telecalling CRM for insurance is a phone and reminder tool that keeps each client's policies, renewal dates and conversations together, so no renewal is missed. Telodial rings those renewals on the agent's phone before the policy lapses.
The renewal nudge can go out on WhatsApp by itself, new-business lists dial from the SIM you already carry, and an agency owner sees every advisor's calls and client visits in one place.
- Renewal reminders before each expiry
- Premium paid and due per policy
- Client visits tracked with selfie attendance
Updated · First published
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What is a telecalling CRM for insurance agents?
A telecalling CRM for insurance is software that tracks every client, policy and renewal date and reminds the agent to call before cover lapses.
Telodial keeps each policy as a dated sale on the client record and reminds the agent before it expires.
An insurance agent's income is a book of renewals, and a book leaks through forgotten dates far more often than through a rival's pitch. Telodial is a telecalling CRM for insurance agents and small agencies, on Android and iPhone, built around dates and phone calls. Each policy can be saved as its own sale on the client record, with a yearly or custom package, the amount paid and the amount due. Renewal reminders arrive before expiry, a filter lists every client expiring today or in the next 7 days, and Renew extends the policy from its current end date. A reminder can repeat every few days during a claim, so the client hears from the agent until it closes. New-business lists import from Excel and the auto dialer rings them from the agent's own SIM. Advisors who visit clients punch in with a live selfie. An advisor's licence runs ₹176 for each month of an annual subscription, or $31 for twelve months, on the price list of October 2026.
- Renewal reminders, plus a 7-day expiry filter
- Paid and due premium on every policy
- Claim updates on a repeating reminder
Telecalling CRM for insurance benefits
- Fewer lapsed renewals Reminders before expiry reach the agent while the policy is still in force.
- Policy and premium on the call The client's policies, with paid and due amounts, open with the call.
- Automatic renewal messages A Renewal due status can send the WhatsApp nudge before the agent dials.
- Claim follow-up A repeating reminder keeps a running claim on the agent's list until it closes.
- New business worked properly Enquiry lists auto dial with auto redial, so a list is finished rather than sampled.
- Client visit records Advisors who meet clients punch in with a selfie, and their route and kilometres show on the web.
How agents lose renewals
Due dates sit in a paper diary
Ninety renewal dates will not stay in a head, and the diary is replaced every January. Each date that slips is commission another agent collects.
A household is four scattered rows
A client with three policies whose spouse and son are also covered should read as one relationship on one screen, not as records you go hunting for.
Claims go silent
A week without news during a claim tells the client you vanished exactly when they needed you. Claims are where the relationship is won or thrown away.
New business gets one tired pass
The branch list is dialled once, half-heartedly, and never opened again: no redial, no outcome noted, no second attempt at an hour when people answer.
A renewal, from one month out to the new period
| Moment | What the team does | What Telodial does |
|---|---|---|
| A month before expiry | Calls to confirm cover and premium | Rings the agent with the client record and past calls ready |
| The client wants time | Agrees a date for the decision | Saves the remark and sets the next reminder in two taps |
| Status set to Renewal due | Wants the client to hear before the call | Sends the renewal WhatsApp through the API in the background, or opens it ready to send |
| A part payment arrives | Notes what is still outstanding | Keeps paid and due amounts on that policy's sale record |
| A claim is running | Promises an update every few days | Holds a reminder that repeats every 3 days until it is marked done |
| The policy renews | Confirms the new period | Renew extends the end date from the current one |
| Month end | The owner reviews the agency | Shows each advisor's calls, clients expiring soon and the attendance report |
Read from the Telodial feature list of 14 October 2026. Each agent sets how far ahead the extra follow-up calls start.
How a telecalling CRM for insurance handles renewals and new business
- 1
Policies go on the client record
Each policy is a sale with its package, the amount paid and the amount due, sitting beside every call you have ever had with that client.
- 2
Reminders arrive before expiry
The renewal reminder comes before the end date, and your own follow-ups a month or a week out ring with the whole history on screen.
- 3
WhatsApp does the gentle part
Mark a client Renewal due and the reminder message can go by itself, so they have heard from you before you dial.
- 4
New enquiries get worked properly
Lists import from Excel or a live sheet and auto dial with auto redial for no-answers, so every name ends with an outcome.
Pipeline statuses for a policy book
Renewal reminder messages
Replace what is inside the [brackets], save each one as a template, and attach it to a status so it sends itself.
Renewal, one month out
[name], your [policy type] policy [number] falls due on [date] and the premium is [amount]. Do you want the same cover carried forward, or shall we look at it again? I can complete it here on WhatsApp.
Claim update
[name], here is where your claim [number] stands: [status]. Next comes [step], which I expect by [date]. I am on it and will message you again on [day].
Example: a 400-policy book in Manila
Suppose Carmela, an independent life and health insurance advisor in Manila, looks after about 400 policies, so roughly 35 fall due in an average month. Until now the dates have lived in a planner and in her memory of which months are busy.
With each policy saved as a sale with its end date, she opens the expiring-in-7-days filter every Monday and sets her own reminders a month ahead. If each renewal gets three calls (a month out, a week out and the day before), that is about 100 reminder calls a month, around five a working day, and fewer once clients who pay on the first call drop out.
New business runs separately: 200 enquiries from a local campaign are imported and auto dialled over a week of afternoons. On the first of each month Carmela filters Lapsed to see what slipped and why, with the remark from each last call in front of her.
A worked illustration with round numbers, not a customer record.
When an agency needs more
An insurer or broking firm that needs quote comparison, policy administration, commission accounting or regulatory reporting needs an insurance platform; Telodial covers the calls, renewals and follow-ups only. Call audio is whatever the agent's handset captures, brought into Telodial afterwards, so whether that satisfies a regulator's call-recording rule is for your compliance team to decide. An agency running a large inbound call centre with IVR menus should look at cloud telephony.
Telecalling CRM for insurance FAQ
Which telecalling CRM is best for independent insurance agents?
For advisors who phone policyholders themselves, the best telecalling CRM for insurance agents and small agencies is Telodial, because the renewal date, the reminder, the call and the WhatsApp nudge sit on one record. Brokers that need quote comparison or policy administration need an insurance platform as well.
Is Telodial an insurance agency CRM?
Telodial is a telecalling CRM for insurance agents and small agencies that keeps policies, premiums and end dates on the client record, reminds renewals before expiry and dials from the agent's own SIM. It is not a policy administration system.
How much does a telecalling CRM for insurance cost with Telodial?
A solo agent pays ₹176 a month, charged once a year as ₹2,112 ($31) plus tax. An agency of five advisors pays ₹10,560 a year ($155). On the 3-month plan each advisor costs ₹297 a month.
How do renewal reminders work in a telecalling CRM?
Save the policy as a sale with its package and end date. Telodial reminds the agent before expiry, lists everyone expiring today or in the next 7 days, and Renew extends from the current end date, so next year's reminder is already set.
Can I see a whole family's policies together?
Yes. Every sale is its own record under the client, so several policies show together, and a tag or custom field links relatives who hold cover. That makes the cross-sell inside one family visible.
Does Telodial record insurance sales calls?
Not on its own. Recordings saved by the agent's phone are pulled in automatically, and any single recording can be shared into the app by hand. Whether those meet a compliance rule in India, the UK, the Philippines or anywhere else depends on your regulator, so check before relying on them. General information, not legal advice.
Can field insurance agents mark attendance from client visits?
Yes. Agents punch in with a live selfie that checks for a blink, and branch rules decide whether punches from outside the office are allowed. While they are punched in, live location builds the route, stops and kilometres for the web map.
What should I look for in a free CRM for insurance agents?
Check whether it dials, rings renewal reminders and sends WhatsApp, since those are the parts that keep a renewal book. Telodial is not free, but its trial is: 3 days with every feature and no card.
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How a renewal book leaks
Which renewal problem should an agent fix first?
Renewal dates live in a diary.
Move them onto the client record. A diary cannot ring. Once the date sits beside the policy, the reminder arrives by itself, and a fresh diary in January no longer wipes out the year's planning.
The reminder comes after the lapse.
Start a month ahead, not a week late. A renewal handled before the due date is a conversation about cover. One chased afterwards is an apology, and the client may have signed with another agent already.
A client in the middle of a claim hears nothing.
Put the claim on a repeating follow-up. Silence during a claim reads as absence at the one moment the client needed an agent. A short update every few days, even with no news, keeps the relationship intact.
What do agents search about renewals, leads and scripts?
Is there an insurance renewal reminder app?
Several apps send reminders; what matters to an agent is whether the reminder opens the client's record and lets you call from the same screen. In Telodial each policy is a sale with an end date, so the renewal reminder arrives before expiry with the client's policies and past calls, and the call is one tap away.
How can an insurance agent find leads without buying them?
Start inside the existing book: relatives of current clients, clients holding one policy who could use another, and lapsed policies worth a second conversation. Telodial does not supply leads, but it turns those groups into lists you can dial by tag and stage instead of by memory.
What should a telecalling script for insurance sales cover?
Who you are and why you are ringing that person, one question about their current cover, the specific gap you noticed, and a clear next step such as sending a quote on WhatsApp. Keep it short enough to sound like a conversation; the remark saved afterwards matters more than the script.
How far ahead should a renewal reminder start?
About a month for the first prompt, a week for the second and the day before for the last. The first call does the real work, because it reaches the client while they can still think about the cover instead of reacting to a lapse notice.
Give the team a phone that keeps the record
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