Telodial privacy policy: what the app stores and who owns it
The Telodial privacy policy treats every lead, note, call record and chat your staff create as your company's data, used only to run the service and never sold.
- Your business owns its records
- Nothing sold or shared with advertisers
- Erased within 30 days on request
Updated · First published
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What does the Telodial privacy policy say?
A software privacy policy states what personal data a product collects, why, where it is kept and how it is erased. Here, the business owns everything its staff enter.
Telodial, run by TeloDial, uses that business data only to run the service and never sells, rents or shares it with advertisers.
The Telodial privacy policy, revised on 20 October 2026, rests on one rule: what a business puts into the telecalling CRM belongs to that business. Leads, remarks, reminders, paid client records, call history and WhatsApp CRM chats sit on the handset and, once a user signs in, in a copy held in the company's account on TeloDial's servers, which is what lets a replacement phone restore the history and the owner read the dashboard. TeloDial uses that data only to run the service. The camera and position are used for attendance punches where attendance is switched on, and live location for field staff needs the employee's own consent first and then runs only during their shift. The app never makes call recordings; with the import switched on it collects the files the handset saved. The owner can delete records at any time, and a written request erases the whole account within 30 days.
- Your leads, calls and chats belong to your business
- Location is recorded only while staff are punched in
- A written request erases the whole account within 30 days
Telodial privacy policy at a glance
| Data | Where it lives | Why it is used | Who can delete it |
|---|---|---|---|
| Leads, remarks, reminders and paid client records | The phone, and the company account once signed in | Calling, follow-ups and the owner dashboard | The account owner, or staff the owner allows |
| Business call history | The phone, and the company account (backup rules can narrow it) | Call history, team call logs and analytics | The account owner |
| Call recordings the phone itself made | Imported into the app only when switched on, or when a user shares one in | Listening back to a call beside its lead | The account owner |
| Selfie and position at punch in and out | The company account | Attendance, only where it is switched on | The account owner |
| Live location of field staff | The company account, only between punch in and punch out, after the employee consents | Route map, stops and kilometres for the working day | The account owner |
| WhatsApp CRM chats and templates | The company account and your WhatsApp API provider's systems | Live chat, automatic messages and campaigns | The account owner, and under your provider's terms |
| Website request logs | The web server | Security | Discarded on rotation |
A summary of the sections below, reviewed 20 October 2026 against the app feature list of 14 October 2026. The sections govern where the two differ.
Who runs Telodial and where to send privacy questions
TeloDial runs Telodial from its office in Pimpri-Chinchwad, Pune; the full postal address is printed on the contact page. Anything you want to ask about how your information is handled can go to ksagar1432@gmail.com.
What the app holds
This is a tool businesses use to run their own customer relationships, so the material inside it is theirs: the leads they enter, the notes their staff type, the reminders they set, the WhatsApp chats and messages they send, the sales they record and the business calls their phones log. It sits on the handset, and once somebody signs in a copy travels to that company's account, which is what lets a replacement device pick the history up and what the owner reads on the dashboard. Optional backup rules can keep personal calls out of the account: one limits the copy to calls placed within the branch's working hours, another to calls with leads, assigned leads or paid clients. A number the business marks as excluded is never backed up and never touched by any automation.
Phone permissions and why the app asks for them
Access to the phone, its call history and the address book is what allows dialling, keeping a record of each call, and putting a familiar name on an incoming one using material you already hold. On iPhone the app works without the phone's own call log, because that is the one feature the iPhone app does not have. Alerts and alarms need notification access. The camera and the device position are used for attendance only where attendance has been switched on, at the moment somebody punches in or out. Nothing is requested before the feature needing it is opened, the reason is stated at that moment, and refusing simply leaves that one capability dormant.
Live location for field staff
Live location is off until the employee turns it on and accepts a consent screen. From then on positions are captured solely while that person is on duty, from punching in until punching out or until the branch closes, whichever applies; it takes a position about every 15 seconds, sends it to the company account about every 5 minutes, and pauses during a break. The owner sees the route, the stops and the kilometres for each working day. Nothing is recorded outside working hours.
Call recordings: imported, never made by the app
No recording is ever started by Telodial. If a business turns the import on, audio files that the handset's built-in dialer saved are copied in and attached to the matching lead; a user can also share a single recording into the app. Recording law varies, including whether the other party has to be informed, and both the caller's location and the customer's location can matter, so confirm what applies to you before enabling the import.
What TeloDial never does with your data
We do not sell, rent or share customer data with advertisers, and we do not use the contents of your leads, calls or conversations for any purpose other than running the service for you. A departing employee's WhatsApp conversations remain with the company account, so the record does not walk out with them.
Lead sources, caller ID and WhatsApp providers
Where a spreadsheet, an API or a messaging provider has been attached to an account, what gets read is confined to whatever that company itself pointed us at, and it is read on its instruction. Outgoing messages leave through whichever provider that company signed up with, governed by the terms it agreed there, and billed by that provider. To name an incoming caller, the app checks the business's leads, clients and the phone's contacts before anything else; an unknown number is looked up online only if the optional lookup is switched on, and a number you report as spam counts towards the warnings other users see.
Does this website track visitors?
No advertising trackers are placed. These pages are plain files with no application behind them, and there is no form to fill in, because every button simply hands you over to WhatsApp, your dialler or your mail programme. The web server keeps the usual short technical record of requests, meaning the originating address, the page wanted and the moment it was asked for, and that record is discarded on rotation.
How to have records erased
Whoever owns the account may remove individual records, whole groups of them, or the contents of the account, either from the handset or from the dashboard, whenever they choose; deletes sync to the server, and the admin decides which staff may delete. To have the entire account closed and its contents erased, write to ksagar1432@gmail.com; that is completed inside 30 days.
Telodial privacy policy FAQ
Which product does this privacy policy cover?
The telecalling CRM this privacy policy covers is Telodial: its Android app, its iPhone app and the owner dashboard, all supplied by TeloDial. The same policy also applies to this website.
Does the Telodial privacy policy treat my leads as mine?
Telodial is a telecalling CRM whose privacy policy treats every lead, note and call record as the customer business's property, handled only to run the service.
How much does Telodial cost, and is my data part of the price?
Your data is never part of the price. The service is paid for in money, a per-seat subscription starting at ₹176 a month, or $31 a year outside India (full prices are on the pricing page), which is why nothing needs to be sold to advertisers.
Does Telodial track where my staff are?
Only if the business switches field tracking on and the employee agrees to it on screen, and even then only for the hours that person is punched in. Live location pauses during a break, and nothing is recorded outside working hours.
Does Telodial keep call recordings?
Only ones the handset produced on its own, copied in when the business enables that import, or a file a user chooses to share into the app. The app itself never records a call.
Who owns the data in the app?
You do. Everything your staff enter, the enquiries, the notes, the dates they set and the record of what was dialled, is your company material, and we handle it for the single purpose of running the service you are paying for.
What does the app do with call log and contacts permissions?
They are what let it dial, keep a record of what was dialled, and put a familiar name on an incoming call using material your business already holds. Each is requested at the point the relevant feature is first opened, with the reason stated, and turning one down leaves everything else working while that single capability stays dormant.
Is my data sold or shared with advertisers?
No. It is never sold, rented or shared with advertisers.
Where is the data stored?
It lives on the handset, and once somebody signs in a copy also sits in your company account on our servers. That copy is what a replacement phone picks up from and what the owner reads on the dashboard.
How do I delete my data?
Whoever owns the account may remove records, or all of them, from the handset or the dashboard at any moment. Closing the account entirely is a written request to us, and it is carried out inside 30 days.
Does this website track me?
These pages are plain files with nothing running behind them. No advertising trackers are set and there is no form to complete, since each button hands you to WhatsApp, your dialler or your mail programme. The usual brief technical request record is kept for security and then discarded.