You called this candidate eighteen months ago about a similar role. Neither of you remembers the conversation.
A recruitment desk is a database that only pays if somebody calls it. With Telodial, the telecalling CRM, every candidate conversation stays attached to the number.
Candidate calls logged where the next recruiter can read them, interview reminders that ring on the day, and a database that is still callable two years later.
Free for 3 days, every feature, no card needed.
How does a recruitment agency use a calling CRM?
Recruitment is two calling operations running at once: candidates and clients. Both depend on a record that survives time, because the candidate you called about a role last year is the right person for a role this year, and only the notes make that findable. Telodial keeps every call, remark and stage on the candidate number, so a recruiter picking up an old record can see the notice period, the last salary discussion and why the previous process stalled. Interview reminders ring on the day for both the recruiter and, through an automatic message, the candidate, which is where most no-shows are prevented. Calls go out on the recruiter own SIM, so candidates recognise the number when they call back. For agency owners, calls and outcomes per recruiter show which desks are actually working the database rather than only the fresh applications.
- Every candidate conversation stays on the number
- Interview reminders for the recruiter and the candidate
- Old records stay searchable and callable for years
- Calls and outcomes per recruiter, live
The four leaks that cost recruitment and staffing agencies the most
Not one of these is somebody slacking. They are what a business gets when the only copy of the record is in a person memory.
The database is write-only
Thousands of candidates, no notes worth reading, so every search starts from scratch and the same people are cold-called repeatedly.
Interview no-shows
A candidate who confirmed on Monday does not turn up on Thursday, because nobody rang on Wednesday to make it real.
Conversations are not shared
When a recruiter leaves, their candidate relationships leave with them, because the context was in their phone rather than the business.
Fresh applications crowd out the database
The easy calls are the new applications, so the far more valuable existing database goes uncalled for months.
Your stages, ready to rename
Most businesses of this kind run roughly these stages. Rename them, put them in your order, add the ones you are missing: every list, filter and report reads from them.
A day for recruitment and staffing agencies
- 1
Every call goes on the candidate record
Notice period, expected salary, location preference and why a previous process stalled, saved in two taps at the end of the call.
- 2
Interviews ring on the day
A reminder for the recruiter and an automatic message for the candidate, which is where most no-shows are prevented.
- 3
The database becomes callable
Filter by stage, by skill tag or by call-after-notice-period date, then auto dial the list.
- 4
The desk is visible
Calls, submissions and joins per recruiter, so the owner can see who is working the database and who is only calling new applications.
Ready-made WhatsApp follow-ups
Fill in what is inside the [brackets], keep them as templates, and set a status to make them go out on their own.
Interview confirmation
[name], your interview with [client] is on [date] at [time], [mode]. Location or link: [details]. Please carry [documents]. Reply here to confirm, and message me if anything changes.
Call after notice period
[name], we spoke in [month] when you were serving notice at [company]. A [role] position has opened with [client type] in [location], [salary range]. Shall I share the details?
What callers and owners tell us
The lost-leads list was uncomfortable to look at the first time. We called forty of them back that month and closed three.
One caller was reporting eighty calls and making thirty-five. I did not want to catch anyone, but I did want to know. Now the number is just there and the conversation is easier.
Eleven thousand rows of old enquiries went in from an Excel file in one go, with the source column intact. I had been dreading that.
Quotes come from customers who agreed to be named this way, shared on WhatsApp or on calls, and trimmed only for length. We publish no star rating or review count, because we will not show a number we cannot show you the source of. Last checked September 2026.
Recruitment and staffing agencies: common questions
How does a recruitment agency use a calling CRM?
Recruitment is two calling operations running at once: candidates and clients. Both depend on a record that survives time, because the candidate you called about a role last year is the right person for a role this year, and only the notes make that findable. Telodial keeps every call, remark and stage on the candidate number, so a recruiter picking up an old record can see the notice period, the last salary discussion and why the previous process stalled. Interview reminders ring on the day for both the recruiter and, through an automatic message, the candidate, which is where most no-shows are prevented. Calls go out on the recruiter own SIM, so candidates recognise the number when they call back. For agency owners, calls and outcomes per recruiter show which desks are actually working the database rather than only the fresh applications.
Can I keep notice period and salary expectations on the record?
Yes, as custom fields, so they show on the record and can be filtered. Everyone whose notice period ends this month becomes a callable list rather than a memory.
Do candidate notes survive a recruiter leaving?
Yes. The records live in your company account, not on the handset, so a departing recruiter desk can be reassigned with every conversation intact.
Can we reduce interview no-shows?
Set the interview as a dated follow-up and let the automatic message confirm it to the candidate. Most no-shows are forgetting rather than refusal, and a call the day before fixes the majority of them.
Can I call an old candidate list?
Yes: filter by tag, stage or date and auto dial it. Working the existing database is usually the cheapest placement source an agency has and the one that gets neglected.
Does it handle client-side calling as well?
Yes, using your own statuses for the client pipeline. Many agencies run candidates and clients as two sets of statuses in the same account.
More industries
Real estate teams
A buyer calls back after ten days and you have to ask which property it was. That sale just cooled.
Coaching institutes and schools
Admission season is eight weeks long and the enquiry register is three notebooks by week two.
Insurance agents and agencies
The client renewed with whoever rang first. You looked after them for four years and lost them to one well-timed call.
All industries
8 business types, one page each.
Two pipelines, one phone, and candidates who go quiet
Updated 16 June 2026
What recruitment calling gets wrong
Candidates stop answering after the first call.
Call back when you said you would. Candidates are talking to several consultants and drop the ones who go silent. The promise to update by Friday is the whole relationship, and it is the one thing most easily forgotten in a busy week.
The same candidate is called by two consultants.
Assign ownership on arrival. Nothing damages a consultancy reputation faster with a candidate than two people from the same firm ringing about different roles without knowing about each other.
Old candidates are never revisited.
Keep them with their skills and dates. Somebody who was not moving in March is often moving in September, and a database of people who already know you is worth more than a new advertisement.
What recruiters ask
How do you keep candidates warm between interviews?
Short, scheduled updates, even when there is no news. The message that says nothing has moved and here is when I will know more keeps a candidate engaged, while silence is read as rejection and they accept elsewhere.
Should candidates and clients be in the same system?
They are two pipelines with different stages, and mixing them into one list is what makes both unreadable. Keep the stages separate even if the tool is shared, so a consultant can work all candidates at offer stage without wading through client conversations.
What should be recorded after a candidate call?
Notice period, current and expected package, location constraint and what would actually make them move. The last one is the field most often left blank and the one that decides whether an offer is accepted.
How many follow-ups before a candidate is inactive?
Set a rule and record the outcome rather than deciding case by case, because otherwise the pleasant candidates get chased and the promising ones do not. Mark them inactive with a reason so they can be found again when a matching role appears.
Where this comes from
- The two-pipeline pattern described here is how Indian recruitment consultancies of this size commonly work.
- Any pricing referenced on this page is ours and is published on our pricing page.
What this page does not claim
- We sell calling software rather than an applicant tracking system, and a large consultancy may well need both.
Worth quoting
- Candidates drop the consultants who go silent, so a scheduled update matters even when there is no news.
- Candidate and client pipelines need separate stages, or both become unreadable.
- Notice period, package, location and what would make them move are the four fields that decide an acceptance.
- Two consultants from one firm calling the same candidate is a fast way to lose them.
- A candidate who was not moving six months ago is often moving now, and already knows you.
Give the team a phone that keeps the record
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