Dial gap
Dial gap: The pause an auto dialer leaves between one call ending and the next starting, set so the caller can record the outcome before the next customer answers.
Definitions checked 4 September 2026.
The dial gap is a small setting that decides whether the data a calling team produces is any good. Set it to zero and the dialer becomes a treadmill: the next call starts before the caller has recorded the last one, so the notes are written from memory later or not at all. Set it too long and the day slows down for no benefit.
Most teams settle between thirty and forty seconds. That is enough for the two-tap after-call sheet, a short typed or dictated remark, and a breath before the next conversation. Teams that write proper remarks tend to run at the longer end and find they lose nothing overall, because the calls that follow are better informed.
It is worth setting deliberately rather than accepting a default, and worth revisiting after a week of real use. In Telodial the gap is set per phone, so a caller who types slowly can have a longer one without changing how anyone else works.