Call log
Call log: The record of calls made and received with their times and durations, useful on its own and far more useful once each entry carries an outcome and a customer.
Definitions checked 4 September 2026.
Every phone keeps a call log. It answers who was called and for how long, which is enough to settle an argument and not enough to manage a business. The gap is meaning: a log of forty numbers and durations does not say which were customers, what was discussed or what happens next, so it can be counted but not read.
A business call log closes that gap by attaching each call to a customer record and an outcome. The same forty entries then say that eleven were connected conversations with named leads, three moved to a later stage, and two carry callbacks for Thursday. That is the difference between data and a report, and it is produced by the caller choosing an outcome rather than by anybody compiling anything.
It also has to survive the handset. A log that lives only on a phone disappears when the phone is lost or the employee leaves, taking the history with it. Telodial syncs call records to the company account, where they stay filterable by outcome, by lead status and by person.